First off, use the Express Book feature on the app to quickly find a replacement. See how it works here.
If that does not work, email [email protected] and we'll do our best to help find someone else to step in.
While we're not an agency and do not employ the babysitters ourselves, it's obviously incredibly important to us that the babysitters on the platform are providing parents with a trusted and reliable service.
We therefore do take action when we discover that a babysitter has let a parent down by cancelling on them - especially when it's at short notice.
You can see the guidelines we give to babysitters on this subject here.
And if you've any suggestions or feedback then just let us know at [email protected]
Want to find a trusted babysitter? Download bubble for FREE here.